Job summary

Career Level:
Senior (5+ years of experience)
Education:
Bachelor's Degree
Job type:
Full time
Positions:
1
Salary:
Negotiable
Apply before:
11 Mar, 2024

Senior Sales Manager, CX/CE Software vendor, Japan (based in Tokyo, Japan)

Job Responsibilities
 

JOB DESCRIPTION

Our client is a leading US Business Software vendor listed on Nasdaq with over US$1 billion annual software revenue. They are selling around 9 to 10 business software solutions which are all centered in the CX/CE space (Customer Experience/Customer Engagement). Their software can support On-Premises version, Public/Private Cloud and SaaS model, depending on customers' requirements. 

The Sales Manager will prospect, identify, sell and maintain sales relationships as well as high-touch sales.

 

Key Accountabilities 

  • Execute the Company’s sales strategies and achieve established sales quota in the assigned market by bringing new business opportunities in the market, identifying business opportunities through territory management, target account prospecting and profiling and conducting new prospect appointments. 
  • Evaluate the customer’s requirements and provide a suitable sales solution
  • Provide effective sales presentations/product demonstrations to prospective customer management, including hosting Company site visits if necessary
  • Prepare appropriate sales order paperwork to ensure purchase order reflects appropriate configuration/ solution for customer. Manages the order process through established internal acceptance procedures to ensure sign-off by Sales, Production and Installation Depts
  • Maintain effective relationships with established customers by monitoring installed systems and developing strategies to maximize revenue opportunities through expansions and upgrades and additional systems
  • Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline and results of prospecting activities
  • Provide routine updates to the Company’s sales database with account activity and status
  • Maintain a thorough on-going knowledge of all CX/CE software solutions, as well as industry trends
  • Provide ad hoc reports and performs assigned projects as needed
  • Act in accordance with the Information Security Policy and Information Management Policy and Privacy Policy 


Requirements

 

 People Specification 

  • Around 10 years+ of direct sales experience within the enterprise software industry, selling complex software solutions and/or call center recording/monitoring systems 
  • Must demonstrate a proven track record of sales success with high dollar value technology products/solutions 
  • Bachelor’s degree in business or technology or the equivalent 
  • Able to prospect and identify business opportunities, conduct needs analysis and present and close solutions sales to targeted accounts 
  • A thorough knowledge of sales strategies and processes, with a working knowledge of telephony systems and products preferable. 
  • Professional presentation and communication skills, both written and verbal in Japanese and English are required with the ability to penetrate and establish relationships with customer’s senior level executives 
  • Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint. 

 

·        Preferable area of companies from:

 

o   ERP Software/Solution vendors : Orange, SAP, Oracle, JD Edwards, etc.

 

o   CX/CE/Contact Center solutions vendors :  Avaya, Genesys, Aspect , Interactive Intelligence etc.

 

o   CRM Software vendors : Oracle (Rightnow, Siebel, People Soft), SAP (Business Objects), Salesforce, Pegasystems

 

o   Consulting Companies: Accenture, Abeam, Bering Point, E&Y etc.

 

o   Solution Integrators: CTC Japan, IBM, MKI Japan, Toshiba, Mitsubishi, Unisys, etc.

 

 

 

 


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